Following Home Invasion, NGA Urges Consumer and Utilities to be on the Lookout for Scammers
Last week, a Michigan man tragically lost his life during a home invasion, where two intruders allegedly posed as utility workers to gain access to his home. Our deepest sympathies are with the victim’s family and friends during this difficult time.
As we reflect on this horrible incident, NGA urges our members to carefully review their procedures to help prevent similar tragedies. Ensuring safety measures are in place can protect both customers and employees.
- What are your company's protocols before visiting a customer? Are these procedures communicated effectively to customers in advance?
- Do you have clear channels for customers and employees to report and document suspicious activity?
- How does your company handle the disposal of branded materials, uniforms, and PPE to prevent unauthorized use?
- What additional safety measures can be implemented to protect customers and staff during interactions?
For more information for customers and utilities, check out Utilities United Against Scams, which includes a consumers guide to imposter utility scams. For example, if you are unsure about the legitimacy of someone claiming to represent your utility company who requests access to your home, look for a marked company vehicle, ask for ID and don’t hesitate to call your utility for verification.
Safety is a shared responsibility. As we strive to provide our customers with the highest level of security and trust, NGA stands ready to support you in these efforts. Please don't hesitate to reach out for assistance.